Return Policy - loz.ae

In the highly unlikely event that you are not entirely satisfied with your purchase, we’re here to help.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LOZ.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase Goods from Us.
• Service refers to the Website (https://loz.ae/).
• Website refers to LOZ , accessible from https://loz.ae/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns

You have seven (7) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. In order to exercise your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
• By email: INFO@LOZ.AE
We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Contac us before You send the Goods:
 ADDRESS: UNITED ARAB AMIRATES
 CONTACT: 00971525566917
 EMAIL ADDRESS: INFO@LOZ.AE
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and track able mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable. If you receive a refund, the original cost you paid for the product will be refunded.

Contact Us

If you have any questions on how to return your item to us please do not hesitate to contact us.